Case Study
Conflict Resolution in Non-Profit Organization
Situation
We were called in by a non-profit organization teaching woman's self-defense. The organization had just hired a new Executive Director and was mired in conflict. Instructors were walking out, meetings degenerated into shouting, people were sending virulent emails, and the Chair of the Board reported being unable to sleep.
Intervention
We spoke with the chair and the Executive Director about their goals and vision for the organization. We then met with members of the different warring factions and interviewed them about their perceptions. We educated all parties about the goals and concerns of the others.
Results
The organization recognized which issues were a natural part of bringing in a new ED, and which were problems that required immediate resolution. They successfully transitioned to the ED's new model and are once again offering a full array of classes. The Chair reported sleeping at night again.